AI agents that handle member retention, waiver queues, safety compliance, and youth program scheduling — so you spend more time building community and less time buried in operations.
No credit card. No commitment.
Climbing gyms run on community, progression, and belonging — but the day-to-day is full of friction that wears members down before they ever feel it. Lapsed memberships, waiver bottlenecks, liability exposure, and youth program chaos quietly drain the revenue and reputation you've spent years building.
Climbing gyms see 30–40% annual churn — and most of it is preventable. Members don't quit all at once. They just stop coming. Two weeks off becomes a month. A month becomes a cancellation email. Without visibility into attendance patterns, you're always reacting too late.
Between 4pm and 7pm on any weekday, your front desk runs a gauntlet: member check-ins, day pass sales, waiver collection, parent questions, and phone calls — simultaneously. First-time visitors who wait 20 minutes in a queue don't become members. They leave and don't come back.
Safety compliance at a climbing gym is non-negotiable — but most gyms track it in spreadsheets, paper logs, or not at all. A single incident with undocumented equipment history is a litigation catastrophe. Harness retirement, route inspection logs, and incident reporting are the paper trail that protects you when it matters.
Youth climbing teams and programs can represent 20–30% of gym revenue — but they're operationally exhausting. Recurring enrollments, skill progression tracking, parent notifications, and multi-cohort scheduling across 3–4 sessions per week are a full-time coordination job that most gyms hand off to whoever has time.
StokeOS monitors visit frequency for every active member and automatically flags those going silent — before they cancel. When a member hasn't been in for two weeks, your agent drafts a personalized re-engagement message referencing their climbing history and the classes they'd enjoy. No CRM setup. No manual list management.
StokeOS tracks your full safety compliance lifecycle: harness retirement schedules, route inspection logs, incident reports, and certification calendars — all in one place, all auto-updated after each check. When a lawyer asks for your inspection history, you pull it in seconds instead of scrambling through binders.
StokeOS is in early access. Join the list and be the first climbing gym in your area to run member retention, safety compliance, and youth programs without the operational chaos.
No credit card. We'll be in touch before your next busy season.