StokeOS for kayak shops, SUP outfitters & paddle sports operators

Paddle
out.
Not
through
paperwork.

AI agents that handle weather cancellations, fleet readiness, guide scheduling, and pre-trip communications — so when the forecast changes, everything else is already handled.

You're on the list. We'll be in touch.

No credit card. No commitment.

Weather cancellation management Fleet readiness tracking Guide & instructor scheduling Pre-trip communications Waiver & compliance automation
What's actually slowing you down

The water doesn't care
about your booking calendar.
Your operations should.

Paddle sports businesses run at the mercy of weather, tides, and conditions — and when the forecast shifts, every manual process in your operation breaks at once. StokeOS is built for the reality of running a weather-dependent outdoor business.

01

Lightning at noon. 30 customers to call. Guides to release. Refunds to process.

Weather cancellations don't just kill a day's revenue — they trigger a cascading operational crisis that hits all at once. Customers who flew in from out of state, guides already on the water, shuttles already dispatched, and a rebooking calendar that's already full for the rest of the week.

Lightning, high winds, dangerous water levels, and tidal conditions can cancel a full day with no warning — and no playbook
Manually notifying 30+ customers while coordinating guides, shuttles, and equipment return is hours of chaos under pressure
Customers who traveled for the trip expect instant rescheduling — but next week is already full and they're leaving town
Refunds processed slowly trigger chargebacks; credits offered too generously destroy margin; there's no right answer without a system
02

You have boats. You don't have enough certified guides to take them out.

Your growth isn't capped by your fleet — it's capped by certified guides. ACA certifications take months, guide training programs run 3 weeks and cost real money, and experienced guides burn out or leave mid-season. Your best revenue days are limited by people, not paddles.

ACA Level 2/3 certification requires multi-day workshops plus exam — candidates can wait up to a year for full certification
Group ratio requirements mean a sold-out week with available kayaks still gets cancelled because guides are at capacity
A guide calls in sick with 4 trips on the schedule — your options are cancel, merge groups beyond ratio limits, or scramble for a substitute
Seasonal guide burnout peaks right before your highest-revenue weeks; turnover mid-season is catastrophic
03

Your 50-kayak fleet is actually a 40-kayak fleet. You just don't know it yet.

Cracked hulls, moldy seat pads, degraded PFD flotation — rental fleet damage accumulates silently between trips. 10–20% of your fleet is offline at any time, but without a real-time damage inspection system, you only find out when a customer shows up to a kayak that shouldn't be rented.

Manual inspection between rentals is slow and inconsistent — high-turnover staff miss hairline cracks and compromised hardware
A damaged kayak marked "available" in the system gets double-booked; a customer drives an hour and gets turned away
PFD sizing and condition tracking is entirely manual — degraded flotation is a safety and liability issue, not just a comfort one
No system tracks how many rentals each unit has done, so high-use equipment doesn't get prioritized for maintenance until it fails
04

Half your customers show up unprepared. The other half don't show up at all.

No-shows, late arrivals, and unprepared customers are preventable revenue and reputation losses that happen because pre-trip communication is manual, inconsistent, and easy to forget. An automated reminder with the right info at the right time cuts no-shows and dock-side chaos dramatically.

Customers showing up in cotton clothes and flip-flops need full re-briefing at the dock — delaying every trip behind them
Waiver collection at check-in creates 15-minute-per-family queues on busy days; minors require separate parent signatures that nobody warned about
No-shows leave kayaks sitting empty on paid reservations — the spot can't be resold without a waitlist system that most operators don't have
Parking, check-in time, and what to bring questions flood your phone every morning of a trip — staff answer the same questions on repeat
Weather cancellation & rebooking management

Forecast shifts.
Agents handle
everything else.

StokeOS monitors conditions in real time and — the moment a cancellation threshold is crossed — drafts customer notifications, releases guides, coordinates equipment return, and opens rebooking slots automatically. What used to be 3 hours of crisis management becomes one approval tap.

  • Condition monitoring — watches wind speed, lightning alerts, water levels, and tidal forecasts against your defined cancellation thresholds
  • One-tap cancellation cascade — customer notifications, guide releases, and shuttle cancellations all drafted and ready to send at once
  • Smart rebooking — identifies available slots across the next 14 days, matches customers to openings based on their original trip type, and sends personalized rebook offers
  • Refund vs. credit logic — applies your policy automatically: credit within 24 hours, refund beyond that — no manual decisions under pressure
  • Waitlist activation — cancelled spots are immediately offered to your waitlist before a refund is fully processed
  • Customer sentiment tracking — flags customers who've had multiple cancellations so you can offer a goodwill gesture before they churn
Agent alert — 6:42am Thursday Weather cancellation
⚠ Weather agent
6:42am
Lightning detected 12 miles offshore, moving inland. NOAA forecast shows sustained activity until 3pm. Thursday's 9am kayak tour (22 guests), 11am SUP lesson (8 guests), and 2pm bay tour (14 guests) all need to be cancelled. I've drafted guest notifications, released your 4 guides, and identified 11 available rebooking slots across Friday–Sunday. Send cancellations now?
22 guests — 9am kayak tour
Notification drafted · 4 on waitlist for Friday 9am
Pending send
Guide reassignment — 4 guides released
Jake, Mia, Carlos, Priya notified · Friday availability requested
Awaiting reply
⚡
3 guests have had cancellations before. I've flagged them for a 10% goodwill credit on their next booking. Want me to include that in their cancellation email?
Fleet readiness & guide management

Know what's
on the water.
And who can take it there.

StokeOS tracks every kayak, board, PFD, and paddle through every rental cycle — flagging damage before it becomes a liability and a disappointed customer. It also manages your guide roster, certifications, and availability so you never overbook what your team can safely run.

  • Live fleet status — every unit tracked through the full cycle: available, rented, returned, inspection needed, in repair
  • Damage detection workflow — guides and staff complete structured post-return inspections; flagged units are removed from available inventory instantly
  • PFD compliance tracking — size inventory, condition logs, and replacement scheduling by unit
  • Guide certification dashboard — tracks ACA levels, first aid certs, and expiry dates; alerts you before a certification lapses
  • Capacity management — booking system respects guide-to-guest ratios automatically so you never overcommit
  • Rental use tracking — logs trips per unit so high-use equipment gets prioritized for maintenance before it fails
Fleet & guide status — today Saturday, peak day
34
Fleet available
6
In inspection
3
Out of service
Kayak #14 — Wilderness Systems Pungo
Returned 8:20am · Crack flagged in hull inspection
Removed from fleet
Guide: Sarah M. — ACA Level 3
Available · Wilderness First Aid expires in 34 days
Cert renewal soon
Guide: Tom R. — ACA Level 2
On water · Bay tour · Returns 12:30pm
On trip
⚡
Saturday 2pm tour has 18 guests booked. Current guide availability supports 16 at your 1:8 ratio. I can split into two groups with staggered start times, or waitlist the last 2 guests for Sunday. Which do you prefer?

Less chaos.
More time on the water.

StokeOS is in early access. Join the list and be the first paddle sports operation in your area to run weather-proof, guide-smart, and fleet-ready every day of the season.

You're on the list. Stoke pending.

No credit card. We'll be in touch before your next season.